The Future of Leadership is Inspiring Others to be Kind

Most of the world’s great leaders have used their power for good. They have spread their influence for the betterment of humanity and give a shining example to those who follow them. Some maintained prosperous reigns. A few wrote their names in history and remained heroes or role models for the future generation of leaders. Still, a few we’re remembered not for greatness but for the disasters they have bought upon humanity.

The Philosopher

Any Asian history book will contain a quote or more from the philosopher Confuscious.

The first teacher of China changed the lives of many when he made education available broadly. Beyond education, his moral, ethical, and social standards continued to be revered by modern people who look into Confucianism.

The Warrior

“A Song of Ice and Fire” and “Game of Thrones” character Robert Baratheon, a soldier and rebellion leader who became king, takes inspiration from real-life kings Henry IV and V. Both were fierce warriors who rose to leadership and proved to be terrible rulers.

The Economist and the Diplomat

Two days ago, we mourned the assassination of Shinzo Abe, Japan’s longest-serving Prime Minister, who served for almost two decades until the decline of his health. The 67-year-old left a legacy of nurturing a love for the country and supporting local talent, which led to economic prosperity. He also fostered strong, mutually beneficial relationships with superpowers, neighbors, and former colonies. He was humble, kind, brave, and wise. Even our own Justin Trudeau laments his passing and honors him as a friend. 

The Womanjustin 

Another great leader who leads through kindness is Jacinda Ardern. The New Zealand Prime Minister believes that political leaders can be empathetic and strong. During the Covid pandemic, New Zealand’s elimination strategy and early and strong action proved one of the best responses. Indeed most countries that managed the pandemic successfully were led by women.

The Future of Leadership is Kindness

What is it about work that makes some people feel like they have to use power and toughness as a tool when in other areas of their life, they actively try to remove themselves from toxic relationships? 

The more empathetic, compassionate, and genuine you become, the more people gravitate towards the outcome you’re working towards.

Doing good deeds, being pleasant, or being well-liked does not mean that will not respect you. These are outdated ideas with no factual evidence to support them.

A 2019 US study found that 57 percent of employees left their jobs because of their boss. Another 14 percent had left multiple jobs because of their managers and an additional 32 per cent had seriously considered leaving because of their manager.

Companies may be searching for opportunities to attract, retain, and grow talent in the wrong places. This could mean they miss out on key opportunities to improve their workforce.

Human Relationships Matter

A new study by Gallup finds that US workers who receive compliments, recognition, and praise at work feel more fulfilled, have higher self-esteem, and experience positive emotions. The study suggests that these benefits lead to increased productivity in teams.

A Google study titled Project Aristotle showed that forming bonds with others is just as important at work as in any other area of life.

“The behaviors that create psychological safety — conversational turn-taking and empathy — are part of the same unwritten rules we often turn to, as individuals, when we need to establish a bond,” the study found. “And those human bonds matter as much at work as anywhere else. In fact, they sometimes matter more.”

Google’s intense data collection and number crunching have led it to the same conclusion that the best teams are those who take the time to listen to one another and show sensitivity to feelings and needs. 

A healthy, supportive, empathetic, and highly communicative environment is key to retaining employees, according to Gallup’s decades of data and interviews with 25 million employees. This is especially important now, as companies strive to maintain productivity during the pandemic and with an ongoing remote workforce.

Kindness must not be overlooked – this is what 21st-century leadership looks like.

Bold and Empathetic

Jacinda Ardern, the Prime Minister of New Zealand, is a powerful example of empathy and strength combined.

In Leading With Empathy, Ardern emphasizes her wish to lead with kindness and not be afraid to be driven by empathy.

“I think one of the sad things that I’ve seen in political leadership is – because we’ve placed over time so much emphasis on notions of assertiveness and strength – that we probably have assumed that it means you can’t have those other qualities of kindness and empathy,” she says.

“And yet, when you think about all the big challenges we face in the world, that’s probably the quality we need the most. We need our leaders to be able to empathize with the circumstances of others, to empathize with the next generation that we’re making decisions on behalf of. And if we focus only on being seen as the strongest, most powerful person in the room, then I think we lose what we’re meant to be here for.”

Authenticity and empathy are vital for dealing with difficult situations.

The same goes for business leaders. It’s essential to be compassionate. This doesn’t mean you have to be a pushover – you can still make tough decisions and trade-offs, but you should do so in a way that considers the needs of your team. We all have necessities like belonging, love, safety, and esteem, and it’s important to remember that when leading others.

In the McKinsey book CEO Excellence, which looks at how excellent CEOs align with the organization, it was noted all 67 CEOs featured in the book treated the soft stuff just like the hard stuff. They put equal rigor into handling topics like talent, culture, and organization design. They know that getting these things right is a source of competitive advantage.

A leader’s greatest strength is their ability to empower the people around them. Strong leaders are able to balance their own success with the success of others and use that as a driving force for growth.

In today’s modern world, leadership requires kindness to create a positive environment with three essential ingredients for successful teams: effective communication, psychological safety, and growth opportunities.

Are You Exposing Clients To Cyber Breaches? Here’s How to Send Sensitive Information Via Email

The average customer-friendly John may ask for a client’s data with nothing but good intentions. But the creeps who hacked the system are just waiting to feed on customer data with malicious intent. 

In the digital world we live in, crimes have also gone cyber. It is a common misconception that emails are secure. If your company is asking for sensitive data through email, chances are, you are exposing clients to cyber breaches. So, here’s how to send sensitive information via email. 

Email Encryption is Not Enough

People feel safe sending information via email, believing that the content will be encrypted and protected from third parties. However, hackers can still access messages if they are sleazy enough.

Forbes data reveal that 83 percent of companies have undergone email data breaches — with compromises ranging from unauthorized access and disclosure to plain old human error. Ninety-five percent of IT leaders believe that sensitive client and corporate data is at risk of loss and unauthorized disclosure via email. 

However, companies, including banks, continue to ask for potentially sensitive documents or information over email for ease of transaction and customer convenience. This unnecessarily exposes customers to grave security breaches. These vulnerabilities could also trigger compliance considerations. Not only are cybersecurity issues detrimental to customer trust, but they could also land companies in turbulent legal waters, damaging the financial service provider’s profitability and reputation.

Asking for data? APIs are the Answer

API stands for Application Programming Interface. They are used to connect various computers and facilitate data exchange between them. They possess a set of routines, protocols, and tools for building software applications. API is the glue that holds the Internet together.

Companies are rediscovering API and are now investing in it to provide data to their customers. APIs provide a better, more reliable, and faster way of delivering data than other methods.

APIs allow business systems to share and synchronize sensitive financial data through programs. Along with productivity boost, they eliminate the frustrating back and forth of exchanging financial information via email.

In many countries, governments are starting to legislate to introduce programmatic data sharing.

Open Finance: The Key to Smarter Sharing?

Open Finance is a breakthrough concept aiming to provide financial data more transparently. It will enable the public to access the same information as financial firms and regulators, while allowing them to make changes or contribute content.

The idea must be supported by an underlying technology platform — an open-source software that provides its source code for free and allows users to modify it. This platform needs to be secure enough for people’s data, and equipped with tools necessary for analysis.

Open Finance allows small-medium businesses to harness data from important business systems like accounting, Point-of-Sale, and eCommerce platforms.

Finally, seamless connectivity between these systems has a powerful potential to reduce the administrative burden for small businesses – all while enhancing data integrity, security, andcustomer experience.

The combination of Open Finance and Open Banking presents local financial services providers with a valuable opportunity to further drive innovation through forming partnerships, joining API ecosystems and more closely engaging with customers in meaningful ways.

How to Send Sensitive Information Via Email

  • Use a secure form to collect the information so that it is only seen by those who need to see it. 
  • Organizations should have a clear privacy policy on their website so that customers know what they are signing up for when they give their information. 
  • If you are sending an email with sensitive information, you should use encryption and not just password protection.